Refund policy

30-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will issue a full refund. No questions asked.

No Return Required Under $35
For orders under $35, we will refund you in full without requiring you to return the item. Keep it, donate it, or give it to a friend.

For orders over $35, we may ask you to return the item before processing your refund. Contact us first and we will guide you through the process.

How to Request a Refund
Email hello@pawhala.com with your order number and reason. We respond within 24 hours and process refunds within 3–5 business days.

Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, email us a photo and we will send a replacement or issue a full refund immediately.